Important: The cancellation terms applicable to a specific booking may depend on the vehicle, route, booking type, advance payment, travel date and any special conditions communicated at the time of booking. Customers should confirm the applicable terms before finalizing a booking.
1. Policy Scope
This Cancellation Policy applies generally to bookings and booking enquiries made with Elon Cabs Service for airport taxi, local taxi, outstation taxi, Innova travel, Tempo Traveller, Force Urbania and premium bus transportation.
Different vehicles, routes or special bookings may have different cancellation or payment conditions. The terms communicated for the individual booking will apply where they differ from this general policy.
2. Confirmed Bookings
A booking request is not necessarily a confirmed reservation until Elon Cabs Service communicates confirmation through phone, WhatsApp or another agreed communication channel.
Cancellation terms may become applicable once a booking has been confirmed or an advance payment has been received.
3. Customer Cancellation
Customers should communicate cancellation requests as early as possible. Early cancellation gives us a better opportunity to release the vehicle and accommodate other travel requirements.
Any cancellation charge or refund applicable to a particular booking will depend on the confirmed booking terms and the timing of the cancellation.
4. Cancellation Notice
Where no specific written cancellation condition has been provided, customers should contact Elon Cabs Service at the earliest possible time before the scheduled pickup.
| Cancellation Timing | General Treatment |
|---|---|
| Well before travel date | Cancellation may normally be easier to accommodate. Any applicable refund depends on the confirmed booking terms. |
| Close to travel date | A cancellation charge may apply where the vehicle has been committed or other costs have been incurred. |
| Same-day cancellation | Higher cancellation charges or loss of advance payment may apply depending on the booking. |
| No-show | The booking may be treated as cancelled after the applicable waiting / no-show period and charges may apply. |
The table above is a general guideline, not a universal automatic refund schedule. The final cancellation terms for your specific booking should be confirmed before payment or booking.
5. Same-Day Cancellation
Same-day cancellations can result in a vehicle being unavailable for other customers and may involve operational costs.
Therefore, same-day cancellation may attract cancellation charges or may result in partial or full retention of an applicable advance amount, depending on the confirmed booking terms.
6. No-Show Policy
A no-show may occur when the customer does not appear at the agreed pickup point, does not provide reasonable instructions to the driver, or cannot be reached within the applicable waiting period.
In a no-show situation, the booking may be treated as cancelled and applicable charges may apply.
7. Cancellation by Elon Cabs Service
In rare circumstances, Elon Cabs Service may need to cancel or modify a booking due to vehicle availability, safety concerns, operational issues, severe weather, road restrictions, government directions or other circumstances outside reasonable control.
Where possible, we may offer an alternative vehicle, revised arrangement or other reasonable solution.
Where a confirmed booking is cancelled by us and an applicable advance payment is refundable under the agreed booking terms, the refund process will be communicated to the customer.
8. Booking Changes
Customers may request changes to pickup time, pickup location, destination, vehicle, travel date, passenger count or other booking details.
Changes are subject to vehicle availability, route feasibility and operational conditions. Additional charges may apply when a change increases the distance, duration, vehicle category or other service requirements.
9. Refunds
Where a refund is applicable, the amount and timing may depend on the original payment method, bank or payment provider processing times and the confirmed booking terms.
Any non-refundable booking amount, committed service charge or expense already incurred may be deducted where applicable and permitted by the agreed terms.
Customers should retain payment confirmations and booking references when requesting a refund.
10. Advance Payments
Certain bookings may require an advance payment, particularly for larger vehicles, long-distance journeys, special events or high-demand travel dates.
The refundability or adjustment of an advance payment will depend on the cancellation conditions communicated for that booking.
11. Special and Large Group Bookings
Bookings involving Premium Bus, Force Urbania, Tempo Traveller, multiple vehicles, corporate groups, events or multi-day travel may require special cancellation conditions.
Customers should request and review the cancellation and payment terms for such bookings before confirming.
12. How to Cancel a Booking
To cancel or change a booking, contact Elon Cabs Service using the phone number or WhatsApp details below. Please provide the customer name, booking date and other relevant booking information so we can identify the reservation quickly.
13. Contact Us
For questions about cancellation charges, refunds, booking changes or applicable terms, please contact Elon Cabs Service directly.
+91 8904900507
